Privacy Policy

1. Introduction

ESRD Global Strategics LLC ("ESRD," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our membership portal, or interact with our Services.

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

We collect information that you provide directly and information that is collected automatically when you use our Services.

Information you provide:

• Name and email address (during account registration)
• Payment information (processed securely through Stripe; we do not store full card numbers)
• Course progress data (quiz scores, module completion, action step status)
• Trade journal entries and tool data you input into the interactive tools
• Communications you send to us via email or support channels

Information collected automatically:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process your enrollment and manage your account
• Process payments and send transaction confirmations
• Track your course progress and provide access to course modules
• Communicate with you about your account, including service announcements and updates
• Respond to your inquiries and provide support
• Improve our Services and develop new features
• Monitor usage patterns to optimize the platform experience
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and understand how you use the Services.

We use the following types of cookies:

• Essential cookies: Required for the platform to function, including authentication and session management
• Functional cookies: Remember your preferences, such as module progress and tool settings
• Analytics cookies: Help us understand how the platform is used so we can improve the experience

You can control cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Services.

5. Third-Party Services

We use the following third-party services in connection with the platform:

• Stripe: Payment processing. Stripe collects and processes payment information in accordance with its own privacy policy. We do not store complete credit card numbers on our servers.
• Vimeo: Video hosting for course module videos. Vimeo may collect usage data in accordance with its own privacy policy when you view embedded videos.

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS, secure storage practices, and access controls.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. If you close your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Course progress data, trade journal entries, and tool data are retained during your active Access Period and for 90 days after your access expires, after which they may be permanently deleted.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Data portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Opt out of non-essential communications at any time by using the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, contact us at hello@esrdglobal.com. We will respond to your request within 30 days.

9. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@esrdglobal.com.

10. Do Not Track Signals

Some browsers include a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. We currently do not respond to "Do Not Track" signals, as there is no industry standard for how to handle such signals.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically. We will make reasonable efforts to notify active members of material changes via email.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

ESRD Global Strategics LLC
Email: hello@esrdglobal.com